Plain language. Write to us any time at hello@thestitchmail.com.
The Stitchmail is a print-by-mail subscription. Each plan is a single, one-time purchase that grants a fixed run of monthly pattern envelopes — three, six, or twelve — each with a printed chart, a story note, and the thread to complete it. Nothing renews and nothing bills again. A gift is a gift, not a standing charge.
Envelopes mail at the beginning of each month within the United States. A purchase made in one month begins with No. 1 at the start of the following month. Every subscriber begins at No. 1.
We prepare each month’s mailing from your original checkout details. If you move, or if an envelope is lost or damaged, write to us before the next one mails and we will update the address or send a replacement.
Because every plan is a one-time purchase that simply ends on its own, there is nothing to cancel. If you would like it to continue, buy again any time and the patterns pick up where they left off.
If something goes wrong, tell us — we will make it right, including a refund of unmailed patterns where appropriate.